User manual

Learn DOK Genius by building one

Seventeen chapters, in order. Each one has you do something in the product and explains every field you meet along the way. By the end you will have set up a working insurer from an empty account, and know every screen in the product.

  1. Getting started

    What DOK Genius is made of, the three words you need before anything else makes sense, and what you are going to build across this manual.

  2. Your first Area

    Create an Area in three steps, understand all five fields — including the one that quietly decides how your Area is classified — then build the six an insurer needs.

  3. Your first Process

    The long chapter, and the one that pays for itself. Eleven wizard steps, every field explained, and a worked motor-claim template you can copy.

  4. Working a Dossier

    Create a dossier, fill the expected documents and follow it through decision, external operation and final evidence. The dossier has its own state; each document has one too.

  5. The Dashboard

    The screen your team opens first. What each panel counts, why one being empty is usually a blank field on a process, and how the four stage groups read.

  6. Documents expiring

    The screen that answers a question a file store cannot — was this certificate valid on the day we decided? Renew a validity, replace a lapsed file, and know why the three windows are not added up.

  7. Document intake

    The inbox for files that turn up before anybody has decided what they are — by email, scanner, API or a colleague who does not know where it goes.

  8. Quality Review

    The queue where a person confirms AI results when the process requires human sign-off or when an attachment raises an exception. Approve, return or reject without leaving decisions opaque.

  9. Approvals

    Set a chain, collect decisions in the right order, and understand the one question every approval system has to answer — what was the decision made against?

  10. Asking Genius

    The assistant that answers from your documents, with citations — and why almost everything that makes its answers correct was configured in earlier chapters.

  11. Chat

    Direct conversations with people in your organisation, inside the product. What it is for, what it is deliberately not, and the one thing it does not tell you.

  12. Finding things

    The dashboard, the dossier list and its filters, and how to make a value searchable before you need to search for it.

  13. Teams, units and who sees what

    Build your organisation chart, grant access to a branch instead of listing its departments, and understand the four layers that decide what any person can open.

  14. People, roles and groups

    Invite users, give them roles rather than permissions, use groups so the roles stay few, and know the difference between a User and an Employee — which is not the same thing.

  15. Audit, notifications and support

    The trail that answers what happened and who did it, the inbox that tells you it happened, and how to ask for help without losing your reference.

  16. Your account, the theme and your sessions

    The personal settings — profile, password, brand colours and the devices you are signed in on. Short, and one of them is a security control most people never open.

  17. Going live

    The checklist before real work goes in, the mistakes worth catching first, and the three things that are hard to change afterwards.

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Try it on your own documents

Everything in this manual can be done in a free account, with your own processes and your own documents.

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